Last Updated: July 21, 2026
At Medical Solution, customer satisfaction is our priority. We strive to supply high-quality laser machine spare parts and consumables that meet the highest standards. Please read this Refund & Return Policy carefully before placing an order.
By purchasing products from Medical Solution, you agree to the terms outlined below.
We accept returns only under the following circumstances:
The product received is defective due to a manufacturing fault.
The wrong product was shipped by Medical Solution.
The product arrived damaged as a result of shipping, provided it is reported promptly.
Returns requested for reasons other than those listed above, including change of mind, incorrect ordering, or no longer needing the product, are not accepted.
Customers must notify Medical Solution within 7 calendar days of receiving the order if they believe an item qualifies for return.
Requests submitted after this period may not be eligible for replacement or return.
To qualify for a replacement, returned products must:
Be unused and uninstalled.
Be returned in their original packaging.
Include all accessories, labels, manuals, and protective materials.
Be free from physical damage caused by misuse, improper handling, or unauthorized repair.
Medical Solution reserves the right to inspect all returned products before approving a replacement.
The following items cannot be returned or refunded:
Special-order or custom-imported parts.
Parts ordered specifically upon customer request.
Consumable products that have been opened or used.
Electrical or electronic components that have been installed, connected, modified, tampered with, or show signs of use.
Products damaged due to improper installation, misuse, negligence, accidents, unauthorized repairs, or failure to follow manufacturer recommendations.
If Medical Solution confirms that a product is defective or that an incorrect item was supplied, we will, at our discretion:
Replace the product with the same item; or
Replace it with an equivalent product if the original item is unavailable.
Replacement is the primary remedy under this policy.
Refunds may be issued only when a replacement cannot reasonably be provided.
Unless the return is the direct result of an error by Medical Solution or a verified manufacturing defect:
The customer is responsible for all return shipping costs.
Customers are responsible for ensuring returned items are packaged securely.
Medical Solution is not responsible for products lost or damaged during return transit.
For approved returns resulting from our error or a verified defective product, Medical Solution may arrange or reimburse reasonable return shipping costs where applicable.
All returned products are inspected upon arrival.
If inspection determines that:
the product qualifies under this policy, a replacement will be processed as quickly as reasonably possible;
the product does not qualify, it may be returned to the customer at the customer’s expense.
Customers are responsible for verifying that the selected spare part is compatible with their equipment before completing a purchase.
If you are uncertain about compatibility, please contact Medical Solution before placing your order. Our technical team will be happy to assist you in identifying the correct part.
Medical Solution shall not be responsible for:
Installation costs.
Labor charges.
Equipment downtime.
Loss of business or revenue.
Indirect, incidental, or consequential damages arising from the use or inability to use any product supplied.
Our liability is limited to the replacement of qualifying products as described in this policy.
Nothing in this Refund & Return Policy limits or excludes any mandatory rights available to consumers under applicable consumer protection laws. Where local law provides additional rights that cannot legally be excluded, those rights remain unaffected.
If you believe your order qualifies for a replacement or if you have any questions regarding this policy, please contact Medical Solution before returning any product.
Please include:
Order number
Product name and part number
Description of the issue
Photographs of the product and packaging (where applicable)
Our support team will review your request and provide return instructions if your request is approved.
